FREQUENTLY ASKED QUESTIONS

Placing and Confirming Orders

 

How can I make a purchase?

Click over to ONLINE STORE, and start shopping! The items you select can be viewed in your Cart (located in the upper right hand corner). You can also come shop with us in person at our store in South Pasadena! We only hold 20% of our inventory online, so you'll have so much more to find in-store.

Do I have to make an account to make purchases?

Nope! You do not need an account. Just start shopping!

I didn't get a confirmation email! Where is it?

Please check your spam rule and include info@dualcrossroads.com as a safe-listed email address.

What is the usual turnaround time?

All orders are shipped within 48 hours during the work week, 10:30am – 7pm, unless it is a custom order, such as a 45 custom order of homemade candles. The turnaround then changes to 1-2 weeks, or 3-4 weeks during the holidays.

Payment and Shipping

Do you accept American Express?

Yes! We accept all major credit cards via Square.

Whom do you ship with?

Shipping is through either general USPS, or UPS

If I live close by, can I just pick up my purchase at the store?

Sure! Be sure to select the Will Call option, and we will hold your purchase at the Dual Crossroads location. We ask that you pick up your order as soon as possible. Please contact us if there are any concerns regarding your Will Call order..

Returns & Refunds

My order came damaged! Can I return it?

Please send images of the damaged goods to info@dualcrossroads.com for review within 48 hours after receiving your delivery.

I never got my order! Where is it?

You will receive a tracking number with your order. Please review it in case the carrier is taking longer than expected to deliver your order to you. Contact us at info@dualcrossroads.com if there are any issues with your tracking.

Ah! I forget my tracking number! Can you send it to me?

Sure! Just send an email to info@dualcrossroads.com with your request. Have the subject line read: "Please resend tracking number."

 

Privacy Policy

 

Any information we collect is solely for the fulfillment of your online order. We will not give your information to anyone, or any third-party company other than to ship your order (such as your address and name to USPS).